
Help & Contact
Below you will find some information to make your experience on our site as pleasant as possible or you can contact us, we will be happy to answer you.
A Question?
Payment
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for large orders.
Are payments on your site secure?
Yes, all our payments are secure. We use SSL encryption to protect your personal and banking information.
Can I get an invoice for my order?
Of course, a detailed invoice is automatically generated and sent to you by email after each order.
Order & Delivery
What are your delivery times?
Our delivery times generally vary from 24h to 48h working days, depending on your location and the products ordered.
Do you offer international shipping?
Yes, we ship to many countries. International shipping costs and times are calculated at checkout.
How can I track my order?
A tracking number will be sent to you by email as soon as your order is shipped. You can use this number on our website or that of the carrier to track your package.
Return & Refund
What is your return policy?
We accept returns within 30 days of receiving your order, provided that the products are in their original condition.
How do I initiate a return or exchange?
Log in to your account on our site and follow the instructions in the "My Orders" section to initiate a return or exchange
How long does it take to get a refund?
Once we receive and process your return, your refund will typically be issued within 5-10 business days, depending on your original payment method.